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Frequently Asked Questions by our patients:



What should I bring to the hospital?

You should bring the following items in a small bag:

  • toiletries (toothbrush, toothpaste, comb, brush, bath soap, shampoo, razors, etc.)

  • Kleenex

  • lip and skin moisturizer

  • slippers and light weight housecoat

  • socks and comfortable shoes with rubber soles

  • track suit/jogging suit or loose fitting clothing

  • hearing aides, dentures and eye glasses

  • any walking aids such as canes, walkers, etc.

Please remember to bring your hospital card, health card and a credit card.  Keep the amount of clothing to a minimum, as storage is limited.

Other suggestions:

  • telephone calling card

  • small change for newspaper, coffee shop, etc.

  • Your own pillow, in a coloured pillow case

Do not bring

  • valuables such as rings, watches, or jewelry

  • a large amount of cash

  • a cellular phone

Please remember that the hospital assumes no responsibility for any items brought to the hospital.



Where should my family call for information about my condition?

Choose one family member as the designated person to contact the nursing unit.  This person can then pass on the information to the rest of your family and friends.

The unit telephone number may be requested from the ward clerk.



What services are available while I am in the hospital?

The following services are available:

  • Television and telephone services may be purchased by completing a request card upon admission to the unit.  The sales person will visit daily.  Payment must be made by cash or credit card upon installation.

  • Pay phones are located throughout the hospital.

  • A cellular phone must not be used in the hospital as it interferes with medical equipment.

  • Small radios/tape recorders with earphones, or personal shavers may be allowed, but must be approved by hospital maintenance.  No other electrical equipment will be allowed in patients' rooms.

  • Semi-private and private rooms may be available at an extra cost per night or with appropriate insurance coverage.

  • If you have semi-private coverage you may upgrade to a private room by paying the difference in cost.



Where can a family member stay near the hospital?

A list of hotels is available on the unit.  Please ask the nurse or the ward clerk for further information.



How can my family be involved in my care?

We encourage your family to be involved in your care.  Ways in which your family my be involved include sharing information, decision making, accompanying you to tests or helping with your care.  We also encourage your family to take care of themselves.  Your relatives may become very tired while you are in hospital and the nurse may suggest that your family take a break by going home for a rest.



What should I do with my medications?

Patients are asked to bring their own medications to the hospital, so that a doctor, nurse or pharmacist can check them.  Medications will then be sent home or locked at the nursing station.  In special cases, a patient's own supply may be used, but must be kept in the nursing station medication cart.



How do I order a special kind of diet?

The hospital is able to provide special diets.  If you have been following a special diet at home it is important to inform your nurse upon admission.



What should I do if I want to leave the unit for a while?

After you have been informed that you are well enough to leave the unit for a short period of time, you may do so as long as you sign 'in and out'.  Nurses must be aware of patients' whereabouts at all times.



How do I get in touch with my doctor if I have questions?

The staff neurologists and neurosurgeons do regular rounds and will be able to address your questions at that time.  We recommend that you write your questions down, so you have them ready when you see your doctor.  Family members may contact the doctor's office directly.



What should I know about visiting hours and hospital policy?

Visiting hours are from 11:00am to  9:00pm daily.  Family members and friends are welcome to visit.  Only two people may visit at one time.  The hospital reserves the right to ask visitors to leave if their presence interferes with patient care.  Immediate family members who would like to be involved in your care beyond these hours should speak with your nurse.



How can I help the health care team plan for my discharge?

It is important to start planning for your discharge before you come to the hospital.  You may need to make arrangements for help around the house.  Discuss your plans with your nurse, doctor or social worker.  We are available to help if you have concerns about going home.



Is there information available about my condition and about supports in the community?

Information and support groups are available for many conditions.  Feel free to ask your nurse or the social worker.



What should I do when I am leaving the hospital and returning home?

  • General discharge time is before 11:00am.  Please make arrangements for a ride home.  Discuss questions or concerns with your nurse or doctor.

  • You or a family member must visit the patients' accounts office located in the hospital lobby to settle any outstanding accounts.

  • Before leaving the hospital, make sure you check with the nurse or ward clerk at the nurses' station.  You must pick up your hospital card, prescriptions and follow-up appointment slips.  For your convenience, a retail pharmacy is located in the hospital lobby.  It is open Monday to Friday 9am to 5pm.  If you have a drug plan, please bring your benefit card with you.